to you.
Plants ride differently. Here's how we pack them and how long it takes.
Why Mondays?
Why do we ship on Mondays?
We try to ship every Monday. Order by 11:59pm Saturday to catch that Monday's shipment.
Live plants are delicate travelers. Shipping early in the week gives your plant the best chance of reaching you before the weekend, rather than waiting in a carrier depot where heat or cold can build up fast. Longer routes can still run into a weekend, and in colder months we may hold an order until the forecast is safer. If a shipping Monday falls on a holiday, your order ships on the next available shipping day.
Winter protection packaging
When it's cold out, we add a heat pack and extra insulation to your box to keep your plant warm in transit. This winter protection adds a $10 surcharge when it's turned on. If the forecast turns severe, we may hold your order a little longer, until it's safe for your plant to travel.
Where do we ship?
We ship plants across every Canadian province, packed to keep them safe for the trip. We don't ship outside Canada. Your exact shipping cost is calculated for your order and shown before you pay. Here's a quick look at what's available by province.
Rates by province
What shipping costs
We're currently using flat-rate shipping. The rates below apply to all orders to each province regardless of size.
| Province / Territory | Rate |
|---|---|
| Ontario | $25.00 CAD |
| Quebec | $25.00 CAD |
| British Columbia | $30.00 CAD |
| Alberta | $30.00 CAD |
| Manitoba | $30.00 CAD |
| Saskatchewan | $35.00 CAD |
| New Brunswick | $35.00 CAD |
| Nova Scotia | $35.00 CAD |
| Prince Edward Island | $35.00 CAD |
| Newfoundland & Labrador | $35.00 CAD |
| Yukon | Not available |
| Northwest Territories | Not available |
| Nunavut | Not available |
In-store pickup in Hanover, ON
Prefer to grab your plant in person? Choose pickup at checkout and there's no shipping charge. We'll email you when your order is ready. Pickup orders are held for 3 to 5 days, so let us know if you need a little more time. Some larger plants are pickup-only because they're too big to travel safely, so you'll only find them available in-store or as a pickup order.
Returns & Refunds
Plants are living things, so all plant sales are final once your order is home or delivered. If your plant arrives damaged or unhealthy, contact us right away with your order number and clear photos. Our team will review and make it right if we were at fault. A bent leaf or a little dropped soil from the trip is normal and won't harm your plant. Pots, planters, and other accessories can be exchanged or returned within 7 days if unused, in original condition, with your receipt. hello@myjungleroots.ca
The promise
Live Plant Liability
Shipping always carries more risk than picking up in person, no matter the season. Live plants travel through carrier networks we don't control, and conditions inside a truck or depot can change fast. We pack every order with care, and winter orders get a heat pack and insulated liner. Even so, extreme weather can still cause harm. Plant loss from carrier transit isn't covered by standard carrier insurance. If something goes wrong, please reach out. We can't promise a specific outcome, but we'll always do what we can to help.
Questions?
Email us at hello@myjungleroots.ca and we're happy to help.